Your Rights under Australian Consumer Law
If an item you buy fails to work or do what you asked for, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.
Where refunds will not be available
As we offer an online service, it is the customer’s responsibility to ensure they check the item description and size carefully before ordering.
Unless stated in this Refunds and Returns Policy, return of item and/or refund due to change of mind is not allowed.
Costs of return postage
You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the item is confirmed to have a problem, so keep your receipts.
When items are too large, too heavy or too difficult to remove, we will pay for reasonable shipping costs or collection within a reasonable time of being notified of the problem.
You do not have to return items in the original packaging in order to get a refund, however we ask that you do so if the original packaging is available, as this will aid the item reaching us safely.
For a refund, you will need to return the items by post or deliver. Please follow our Refunds and Returns Policy. This policy is aimed to prevent unnecessary costs to you. We recommend that you keep your original item packaging if possible. Should you need to return an item for repair under warranty and not have the original packaging, you will bear the responsibility for safely packaging your Item for transport and Modest accepts no liability for any damage that may occur in transit.
We reserve the right to charge you for any postage costs incurred for returns should we find the item not have a problem or if you’ve changed your mind.
We will charge a re-stocking fee where items are returned due to change of mind or wrong address entered at checkout.
Steps and Return Procedure
Please do not return the faulty item to us without contacting us first. For us to assist you, we require that prior to retuning goods to us you:
- check the item or items for damages or faults;
- record the damages or faults by picture or videos; and
- email the picture or videos to us along with a detailed description.